When you place an order with Fire the Imagination in-stock items leave our shipping facility in 1-5 business days. Processing times may increase to 7 business days during peak periods. We initiate shipments Monday through Friday. You will be sent a shipping confirmation email with a tracking number. Please follow this tracking number to prepare for delivery to your address.

If you have questions or concerns regarding your shipment, please contact the courier directly.

If you have further questions about shipping, please email customercare@firetheimagination.ca

Fire the Imagination purchases are non-returnable.

If your purchase arrives at your delivery address damaged, the following steps are necessary.

• Sign for your parcel as damaged.
• Take photos of the damaged exterior box as well as the shipping label.
• Take photos of the damaged contents.
  
  A claim can only be initiated with Fire the Imagination if these photos are available. Contact us at customercare@firetheimagination.ca with the necessary documentation.
  

The only product with a warranty in the Fire the Imagination collection is Kinderfeets. Kinderfeets brand offers a (12 month) one-year warranty from date of purchase for manufacturer's defects. Warranty claims with Kinderfeets require a copy of the original receipt of purchase, photos of the defect and a description of the problem. Please contact customerservice@kinderfeets.com for warranty claims relating to the Kinderfeets brand.